Please note that as a result of the COVID-19 crisis that we are experiencing a severe inventory shortage. Many of our suppliers have been forced to shut down, and our remaining suppliers have largely sold out of all of their inventory. The result is that if we do not have a particular part on hand in our inventory then it may be several weeks or months before we are able to fulfill an order. If you are concerned about whether or not we have your part on hand then please contact us online or email us at [email protected] and we will be happy to assist you with your order. Thank you in advance for your patience and understanding, as well as for your business.
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Most companies are much more interested in selling than helping. What a breath of fresh air to know there are still companies that care about customer service!
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What Clients Say
I would like to thank you for your expediency, as well as accuracy in fulfilling my order. I was on another website before coming to yours. Upon discovering that previous website had a $25 minimum order. They were going to charge me over $12.00 to meet the minimum, as well as charge for shipping. Thank you for running a more honest business! I will be back if I need any more parts! Again, thank you!
Harold J. G.
Ordered a part for our E20 (2nd time ordering from them) had called to ask the shipping status, and after talking with them they informed me I was ordering the wrong part for my machine. They were quick (matter of minutes) to refund and cancel my order and helped me order the right part.
I sent them pictures of what was broken, and they were able to point me in the right direction for the part that I needed.
Customer service was exceptional. Knowledge on their products was excellent. Response time was super speedy.
Best service ever!
I spoke to Chris about ordering a treadmill motor. First, he checked availability since parts are running slow. He then took the time to ask a number of questions and determine that it may not actually be motor. He gave me the steps I needed to activate my warranty since it would actually cover the motor if that turns out to be the issue and to explain several other things I can try before being out the money for the parts. Most companies are much more interested in selling than helping. What a breath of fresh air to know there are still companies that care about customer service!