Questions? Call us M-F 9am to 5pm ET: 717-303-3679|info@fitnesspartswarehouse.com

FAQ Page

FAQ Page2019-05-29T13:46:31-04:00
What If I Cant Find My Walking Belt?2020-02-25T15:52:27-05:00

We work with one of the best treadmill belt manufacturers on the east coast. We can order you a custom belt. We would need the exact measurement. There are a few ways to measure your belt.

You can cut the belt off entirely and give us the length and width in millimeters or If the belt is missing completely try the information below.

 

Belt is missing completely

MEASURING BELT LENGTH:

Using a flexible tape measure run tape around the path where the belt would be on the machine. Preferably along the center path (the middle). Ensure treadmill is intact i.e no missing head or tail roller etc.

Please remember to check position of adjusting roller (Rear Roller). Ideally the adjusting roller should be in a ‘one third to half way out’ position, meaning that when new belt is fitted it will be possible to apply sufficient running tension.

Measuring Belt Width:

Using your tape, measure across the treadmill between the plastic side rails (covers). Make sure you have at least one inch on each side for adjustment.

 

Equipment Pricing2020-02-18T04:56:05-05:00

We do our best to keep equipment pricing as low as we can. Some brands only allow us to list equipment at their minimum advertised price. Some items may have an additional discount when called and ordered over the phone. Call 717-303-3679 with any questions

International Shipping2019-09-30T12:40:56-04:00

We do our best to cater to our international customers.

We do need to let you know that ship times can be greater then they appear.

If we do not have your item in stock we must order it in.

Bringing in a item for shipment can take 5-9 business days that will be added on to your ship time.

 

Domestic Ship Times2019-09-30T12:34:23-04:00

We do our best to get your order out the door as soon as we can.

That time frame is roughly 24-36 hrs from the time your order is placed.

No orders ship on weekends or holidays.

Please keep in mind that Weather and Holidays can greatly impact your orders ship time.

 

 

New Equipment Warranty Activation2019-09-30T12:25:54-04:00

If you have ordered a new piece of equipment from us all we will need is the model/serial number off the unit once you receive it.

With that information we can activate your warranty for you!

Please don’t forget to activate your warranty!

Equipment Delivery Options2019-09-30T12:19:46-04:00

When You Order New Equipment From Us we Offer Free Curbside Delivery For all Cardio Equipment (Exclusions may apply). We also offer White glove delivery at an additional cost.

Free Curb Side Includes Delivery To the End Of your Driveway. The driver is not allowed to help unload or haul any further then your curb (You Will Need Help)

White Glove Includes a service provider to come and install your unit into your home and haul away all shipping materials.

Can I lubricate my treadmill/elliptical with any household lube such as WD-40?2019-06-06T11:34:51-04:00

Please don’t be be like thousands of other people who have ruined their treadmill or at least bought themselves a new walking belt. Most of these products contain petroleum distillates that will absolutely ruin the belt. They break down rubber and plastic compounds. We recommend you only use a lubrication that is rated for treadmill/elliptical use.

How can I tell which sides of my machine are considered left and right?2019-06-06T11:30:01-04:00

Everything directional on your unit is based on you the user! Most pieces of equipment can only be used in one way, or at the very least one way at a particular station. When trying to determine the left from the right side or front from back, we always do so from the user’s point of view. For example: the right side of a treadmill (also known as “user right”) is always the side which is on the right of the user as he/she is walking on the treadmill.

What if my walking belt is no longer available?2019-06-06T11:28:09-04:00

If your unit has a walking belt that has been discontinued by the manufacturer you may still be able to get it!

You will need the exact measurement of your belt in both length and width.

The easiest way to obtain the needed measurements is to use string to get the whole dimension at once. You can even do this while the belt is still on the unit.

We are partnered with one of the best belt manufactures in the US and the average turn around time is 2-4 weeks. The cost will vary on size and durability.

You can send the measurements to [email protected] for quick assistance.

Weight System Troubleshooting2019-06-06T10:43:55-04:00

In many cases, cables appear to be short when they have not been routed correctly. The user’s manual should display the correct length of the cable. Measure the cable to be sure that it is the correct one for your machine. Check the assembly of the weight machine, and re-route the cables. If the cable is less than ½” too short, the cable can be stretched by pushing the cable down and inserting the weight pin in the bottom weight stack. Let the cable stay this way overnight.

Cables can become twisted when the pulleys they run on begin to wear down or do not spin freely. Every month, check that each pulley is spinning freely. Pulleys can be lubricated with a light multi-purpose oil. Cables that are twisted need to be completely removed from the machine, and laid out on the floor overnight, allowing them to untwist.

CardioGlide / Rider FAQ’S2019-06-06T10:41:31-04:00

If the monitor does not function properly, the magnet and reed switch should be checked.

Pivot the pedal frame until the magnet is aligned with the reed switch. Slide the reed switch in or out until there is a 1/8″ gap between the magnet and the reed switch. If necessary, loosen the #8 x 3/4″ screw and adjust the position of the reed switch. 

The link arms on the CardioGlide and Rider should be oiled every six months. Apply a few drops of light multi-purpose oil at the joints. The CardioGlide is shown.

Elliptical Troubleshooting2019-06-06T10:39:39-04:00

If the console does not function properly, the magnet and reed switch should be checked.

In order to adjust the reed switch, the side shields must be removed. Next, locate the reed switch, and turn the crank until the magnet is aligned with the reed switch. Loosen the screw holding the reed switch, but do not remove it. Slide the reed switch slightly closer to or away from the magnet until there is a 1/8″ gap. Retighten the screw. Turn the crank for a moment. Repeat until the console displays correct feedback. When the reed switch is correctly adjusted, reattach the side shields.

If your elliptical machine has a power incline (an incline motor) and the incline is not moving but you can hear the motor running, you need to order a new incline motor. The gears in the motor have been broken.

The flywheel uses a magnetic bracket that is shaped to conform to the flywheel. The bracket is bolted to the frame at one end. This acts as a hinge to allow the bracket to move closer to the flywheel (more resistance) and farther away from the flywheel (less resistance). An adjustable tension cable is attached to the other end of the bracket. It is this cable which adjusts the resistance level.

Introduced in late 1998, a generator provides quiet resistance as the user exercises. Multiple sets of winding’s allow different resistance levels. There are three components to this resistance style There is the generator, a relay control board and the console. The generator provides resistance as the user pedals. As more winding’s are activated, the resistance increases. The relay control board is used as an interface between the console and the generator. The leads from each winding are attached to this board along with a wire harness from the console. There are a series of relays on this board that control the resistance of the generator. As more resistance is called for from the console, more of these relays will close, bringing more winding’s into the circuit and increasing the resistance. The console controls the resistance setting and displays information to the user. It is powered by batteries, but also uses the voltage from the generator to ‘back light’ the display.

Treadmill Troubleshooting2019-06-06T10:10:04-04:00

If the console takes batteries, replace them. If this does not work or your console does not require batteries, check the reed switch or optic sensor.Reed Switch:Unplug the treadmill and remove the motor hood cover. The reed switch is mounted on the frame next to the front roller pulley. There is a magnet glued into the front roller pulley. When adjusting the reed switch, make sure it is pointing directly at the magnet. Move the tip of the reed switch within 1/8″ of the magnet. Also, check to see that the wire is not damaged, and is connected to the console. Optic Sensor:Unplug the treadmill and remove the motor hood cover. The optic disk and sensor are located either at the end of the motor or the right hand side of the front roller. The optic disk spins between two sensors on the optic switch. The disk must spin freely without touching either sensor. The sensors can be moved by loosening the adjustment bolt holding the switch to its bracket. The switch can then be slid. Center the disk.

If the belt starts again when you step off, check the tension between the walking belt and board. The belt should lift 3-4″. If the tension is fine, let the machine run by itself for a few minutes longer than your last workout or the last time the belt stopped. If the belt maintains its speed, the walking belt may be worn or lacking lubrication. Check your user manual or call the customer service hotline to find the lubrication appropriate for your machine. If the belt does not maintain its speed, call the customer service hotline.

Treadmills have two different styles of walking belt adjustment. To see which type you have, look at the right hand side of the rear roller. If the bolt has an Allen wrench head, you have the two-adjustment bolt style. If the bolt is a hex head, you have the one-adjustment bolt style.

Two-adjustment bolt:If the walking belt has shifted to the left, first remove the safety key and unplug the power cord. Using the Allen wrench, turn the left rear roller adjustment bolt clockwise, and the right bolt counter-clockwise, 1/4 of a turn each. Be careful not to over tighten the walking belt. Plug in the power cord, insert the safety key and run the treadmill for a few minutes. Repeat until the belt is centered. 
If the walking belt has shifted to the right, first remove the safety key and unplug the power cord. Using the Allen wrench, turn the left rear roller adjustment bolt counter-clockwise, and the right bolt clockwise, 1/4 of a turn each. Be careful not to over tighten the walking belt. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the belt is centered. One-adjustment bolt:If the walking belt has shifted to the left, first remove the safety key and unplug the power cord. Using the Allen wrench, turn the left adjustment bolt clockwise 1/4 of a turn. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the walking belt is centered.

If the walking belt has shifted to the right, first remove the safety key and unplug the power cord. Using the Allen wrench, turn the left adjustment bolt counter-clockwise 1/4 of a turn. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the walking belt is centered. 

Treadmills have two different styles of walking belt adjustment. To see which type you have look at the right hand side of the rear roller. If the bolt has an Allen wrench head, you have the two-adjustment bolt style. If the bolt is a hex head, you have the one-adjustment bolt style.

Two-adjustment bolt:To tighten the belt, remove the safety key and unplug the power cord. Using the Allen wrench, turn both the rear roller adjustment bolts clockwise 1/4 of a turn. When the walking belt is correctly tightened, you should be able to lift each side of the belt 3 – 4″ off the walking platform. Be careful not to over tighten the walking belt. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the belt is at the proper tension. 

To loosen the belt, remove the safety key and unplug the power cord. Using the Allen wrench, turn both the rear roller adjustment bolts counter-clockwise 1/4 of a turn. When the walking belt is correctly tightened, you should be able to lift each side of the belt 3 – 4″ off the walking platform. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the belt is at the proper tension. One-adjustment bolt:The tension can be adjusted by turning the right rear tension bolt. In order to adjust the bolt, you must hold the tension nut on the end of this bolt and put a second wrench on the bolt head. To tighten the walking belt, turn the bolt clockwise. To loosen the walking belt, turn the bolt counter-clockwise. When the walking belt is correctly tightened, you should be able to lift each side of the belt 3 – 4″ off the walking platform. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the belt is at the proper tension.

To calibrate the speed and/or incline, please refer to the instructions that are under the motor hood cover or are mounted on the inside of the belly pan. Be sure to unplug your machine. If the instructions are not there, please contact our customer service department at  717-303-3679 while you are near your machine.

1) Make sure the heart rate monitor is under your clothing, against your skin, and as high under the pectoral muscles as is comfortable. Note: If the heart rate monitor does not function when positioned as described, try moving it slightly lower or higher on your chest.

2) Make sure the logo on the sensor is facing forward and is right side up.

3) Use saline solution (saliva or contact lens solution) to wet the two electrode areas on the sensor unit. If the heart rate readings do not appear until you begin perspiring, re-wet the electrode areas.

4) As you walk or run on the treadmill, position yourself near the center of the walking belt. For the console to display heart rate readings

5) The heart rate monitor is designed to work with people who have normal heart rhythms. Heart rate detection problems may be caused by medical conditions such as premature ventricular contractions (pvcs), tachycardia bursts, and arrhythmia.

6) The operation of the heart rate monitor can be affected by magnetic interference caused by high power lines or other sources. If you suspect that magnetic interference may be causing a problem, try relocating the treadmill.

7) If the heart rate monitor still does not function properly, test it by having another person try it.

Hand Grip Pulse Sensor / EKG:

1) Clean the metal contacts with a damp cloth.

2) Make sure the palm of your hand is wrapping around both the top and bottom plates of the pulse sensor. Just the thumb wrapping around the bottom is not sufficient.

3) Before taking your pulse, stop walking and step onto the side rails. Holding still will bring the best pulse reading.

4) If no pulse at all appears on the console for a great length of time, the console software may be locked up and need to be reset. To reset the console:

a) Stop the machine and unplug from the wall, leaving the safety key in.
b) Wait at least 30 seconds.
c) Plug the power cord back in, PO should appear on the console.
d) Remove the safety key momentarily to clear the PO, then reinsert the key.
e) Check the function of the hand pulse. If the pulse is still not registering, repeat this procedure.

When in Demo Mode, the console will go through a repeating lighting pattern. This mode will only become active when the treadmill is plugged in, the main on/off switch is turned on, and the safety key is not inserted into the console.

The Demo Mode was added to attract attention to the treadmill while it is on display. By default, all treadmills with Demo Mode will come with it turned on. Demo Mode can be turned off at any time.

Method #1 to switch from the Demo Mode:

  1. Press and hold the STOP button while inserting the safety key to enter the user information mode.
  2. Look in the Calories window. When Demo Mode is active, the letter ‘d’ will appear.
  3. Press the SPEED DOWN button to toggle the mode on and off.
  4. Once the mode is set as desired, remove the safety key.
  • Press and hold down the STOP button for about five seconds.

Most treadmills require lubrication under the walking belt for proper operation. Lubrication helps to prevent friction in your unit that can cause electrical surges. Please check your user manual for the proper type and amount. Some brands require you use their brand or your warranty may be voided.

If your machine has a maintenance free belt, there are only a couple of things that we recommend. First, routinely check the tension on your walking belt. We recommend that you be able to lift your belt 3-4 inches from the platform at the outer edges. Second, we also suggest checking the nuts and bolts to make sure that everything stays tight.

Your treadmill features a maintenance-free walking belt coated with Performant Lube, a high-performance lubricant.

During the first few hours of use, it is normal for a small amount of white powder to appear on the foot rails, walking platform and possibly the floor. The white powder is high-performance lubricant from the walking belt.

Do not apply silicone spray or other substances to the belt or walking platform.

Can I cancel my order?2019-05-28T20:13:02-04:00

You are able to cancel you order up to the time our warehouse has your item in “pick print” status. That means that your order has been grabbed and may be loaded for shipment.

We are unable to cancel a shipment at that point as it may be already loaded awaiting a scan. Up to that point you may cancel at any time with no penalty.

Do we charge sales tax?2019-05-28T20:03:42-04:00

As we are a Pennsylvania based business we currently only charge PA sales tax.

Do we ship internationally?2019-05-28T19:59:13-04:00

Currently Fitness Parts Warehouse is only shipping to the United States and Canada. We are looking into adding other international shipping to our list.

Please Contact our COO at [email protected] if you are unable to get shipping to your area.

How will my refund be given?2019-05-28T19:46:54-04:00

Your refund method will depend on your payment method. All refunds are returned via the type of payment you originally used.

PayPal refunds may take up to four business days for pay pal to credit your account. Credit card refunds may take up to seven business days depending on the card type/bank.

Where Can I Find The Serial/Model Number?2019-05-29T14:04:41-04:00

Fold treadmill into upright position. There will be a white or a silver decal located on the frame in one of the following positions:

Treadmill Serial#

On the right side opposite the power cord.

Treadmill Serial#

Inside of the upright base on the right side of the treadmill.

The serial number may be located on a white or a silver decal in one of the following positions:

Treadmill Serial#

Below the power cord on a white or a silver decal.

Treadmill Serial#

On the right hand corner at the base of the treadmill.

Treadmill Serial#

On the left side frame of the treadmill where the upright mounts to the bottom frame at base of treadmill.

The model number and serial number on an elliptical machine can be found in one of three places:

Elliptical Serial#

The serial number may be on the main bracket on a white or a silver sticker at the rear of the machine.

Elliptical Serial#

The serial number may be on a white or a silver sticker on the main frame under the left pedal arm.

Elliptical Serial#

The model number and serial number decal may be located on the inside of the bottom main frame under the pedal arms.

The serial number on a system may be located in two locations:

On a white or a silver decal on the main frame under the seat or the backrest.

On a white or a silver decal on the main frame along the floor.

There are three possible locations for a serial number on a bike. These are:

Bike Serial#

Look for a white or silver decal on the base frame at the rear of the bike.

Bike Serial#

On a white or a silver decal on the tube that connects to the seat post of the bike.

Bike Serial#

On a white or a silver decal on the main frame under the seat.

The most common place to find your model and serial number is on a white or a silver sticker on the bottom of the upright bar that holds the monitor.

You will also want to look at the vertical, main frame bar that lays parallel to the floor.

What is our return policy?2020-09-16T14:31:24-04:00

You may return all unused parts for a full refund minus shipping and restocking fees within 30 days of your order arriving at its destination. Damaged parts during installation cannot be returned. We will examine all returns before issuing a refund. Refunds are made within 72 hours from the time we receive your parts.

All Returns will incur a 10% restocking fee. Please obtain authorization from a customer service representative before returning any products.  Any returns without authorization or without the original packaging may be subject to additional fees.  

You may email [email protected]  or call (833) 213-0334 for authorization.

You are required to provide return tracking for your return. If an order is lost during transit we are unable to assist. For high dollar items we recommend taking out insurance for your return just in case. 

Go to Top