All Returns will incur a 20% restocking fee. If you have a pink packing slip it may say 10% but unfortunately it is 20% as that is from a third-party shipper.
Please obtain authorization from a customer service representative before returning any products.
Any returns without authorization or without the original packaging may be subject to additional fees.
(THIS INCLUDES UP TO A 50% RESTOCKING FEE OR NO REFUND AT ALL)
You may email info@fitnesspartswarehouse.com or call (717) 303-3679 for authorization.
You are required to provide return tracking for your return. Without return tracking no refund will be issued. If an order is lost during transit, we are unable to assist. For high dollar items we recommend taking out insurance for your return just in case.
ALL ORDERS INVOLVING DAMAGED OR MISSING PRODUCTS WILL REQUIRE PICTURES / VIDEOS OF DAMAGE AND PICTURES OF THE PACKING SLIP.
PLEASE BE AWARE THAT WE ARE NO LONGER OFFERING FULL REFUNDS FOR DAMAGED PRODUCTS. YOU MAY WAIT FOR A REPLACEMENT AFTER PROVIDING REQUIRED INFORMATION OR YOU MAY CHOOSE TO NOT RECEIVE A REPLACEMENT, WITH THIS CHOICE YOU WILL RECEIVE NO REFUND ON SHIPPING AND YOU WILL RECEIVE A 20% CANCELLATION FEE.
NON-RETURNABLE PRODUCTS
PLEASE NOTE THAT THE BELOW PRODUCTS ARE NO LONGER RETURNABLE.
WALKING PLATEFORMS (DECKS)
CONSOLE REPROGRAM MODULES (SD CARDS)
DRIVE MOTOR’S